A website you never
have to think about.
Ongoing checks, content updates and design support keep your website current, reliable and useful as your business develops. Website Care is optional, billed monthly and separate from your original website project.
A website you never
have to think about.
Ongoing checks, content updates and design support keep your website current, reliable and useful as your business develops. Website Care is optional, billed monthly and separate from your original website project.
website care
Choose the right level of ongoing support.
Every plan gives you practical website oversight and direct support from the designer who manages your site. The difference is the time available for updates, the level of proactive improvement and the response priority.
website care
Choose the right level of ongoing support.
Every plan gives you practical website oversight and direct support from the designer who manages your site. The difference is the time available for updates, the level of proactive improvement and the response priority.
Essential Care
£49 /mo
For smaller websites that need occasional updates and routine checks.
At a glance
Basic health check
Content updates
Form and link testing
Restore history checks
Email support
Monthly allowance: Up to 30 minutes per month
Initial response: Within two working days
Growth Care
£99 /mo
For active websites needing regular improvements and faster support.
At a glance
SEO observations
Monthly improvements
Performance review
Conversion observations
Priority email support
Monthly allowance: Up to 60 minutes per month
Initial response: Within one working day
Built for this package
Everything in Essential Care
Regular content and design improvements
Page speed and website health observations
SEO observations and practical recommendations
Quarterly website performance review
Priority email support
MOST CHOSEN
Premium Care
£179 /mo
For important sites that need priority attention, ongoing design refinements and the fastest response when something matters.
At a glance
Priority improvements
Conversion reviews
Design refinements
Website strategy review
Priority response
Monthly allowance: Up to 90 minutes per month
Initial response: Within four working hours
Essential Care
£49 /mo
For smaller websites that need occasional updates and routine checks.
Monthly allowance: Up to 30 minutes per month
Initial response: Within two working days
At a glance
Basic health check
Content updates
Form and link testing
Restore-history checks
Email support
Built for this package
✔
Platform, app and integration checks
✔
Restore-point or version-history checks
✔
Basic website health review
✔
Form and broken-link checks
✔
Annual website care summary
✔
Email support directly from your designer
Growth Care
£99 /mo
For active websites needing regular improvements and faster support.
Monthly allowance: Up to 60 minutes per month
Initial response: Within one working day
MOST CHOSEN
At a glance
SEO observations
Monthly improvements
Performance review
Conversion observations
Priority email support
Built for this package
✔
Everything in Essential Care
✔
Regular content and design improvements
✔
Page speed and website health observations
✔
SEO observations and practical recommendations
✔
Quarterly website performance review
✔
Priority email support
Premium Care
£179 /mo
For important sites that need priority attention, ongoing design refinements and the fastest response when something matters.
Monthly allowance: Up to 90 minutes per month
Initial response: Within four working hours
At a glance
Priority improvements
Conversion reviews
Design refinements
Website strategy review
Priority response
Built for this package
✔
Everything in Growth Care
✔
Priority design and content refinements
✔
Minor enhancements within the existing website
✔
Conversion and user-experience observations
✔
Quarterly written website strategy review
✔
Highest email support priority
Response times refer to the initial reply and assessment, not the completion of a request. The time needed to complete each request depends on its scope and your available monthly allowance.
Response times refer to the initial reply and assessment, not the completion of a request. The time needed to complete each request depends on its scope and your available monthly allowance.
always included
Every active website benefits from ongoing care.
A website should not be left untouched after launch. Regular checks, performance observations and considered improvements help it stay current, reliable and useful as your business develops.
01
Platform and integration checks
Your website, connected apps and integrations are reviewed to identify configuration issues and maintain stability.
04
Priority support
Help when you need it, with faster response times depending on your care plan.
02
Performance observations
Loading speed and general website performance are reviewed periodically so practical issues can be identified.
05
Peace of mind
Focus on running your business while ongoing maintenance and website health are taken care of.
03
Regular improvements
Small improvements over time help your website stay current, effective and aligned with your business.Small improvements over time help your website stay current, effective and aligned with your business.
always included
Every active
website benefits
from ongoing care.
A website should not be left untouched after launch. Regular checks, performance observations and considered improvements help it stay current, reliable and useful as your business develops.
01
Platform and integration checks
Your website, connected apps and integrations are reviewed to identify configuration issues and maintain stability.
04
Priority support
Help when you need it, with faster response times depending on your care plan.
02
Performance observations
Loading speed and general website performance are reviewed periodically so practical issues can be identified.
05
Peace of mind
Focus on running your business while ongoing maintenance and website health are taken care of.
03
Regular improvements
Small improvements over time help your website stay current, effective and aligned with your business.
compare plans
Compare Website
care plans.
Choose the level of ongoing support that best fits your business, from essential maintenance to proactive growth and priority support.
compare plans
Compare Website
care plans.
Choose the level of ongoing support that best fits your business, from essential maintenance to proactive growth and priority support.
Swipe horizontally
to compare packages →
Feature
Best for
Initial response
Monthly update allowance
Website checks
Content and design updates
Performance review
SEO observations
Support
Monthly price
Essential Care
Stable
websites needing
occasional assistance
Within two
working days
30 minutes
Monthly essential
health checks
Occasional
Annual
care summary
Basic issues reported
£49 /mo
MOST CHOSEN
Growth Care
Active websites needing
regular improvement
Within one
working day
60 minutes
Monthly enhanced
checks and observations
Regular
Quarterly
performance review
Observations and recommendations
Priority email
£99 /mo
Premium Care
Important websites needing priority attention
Within four working hours
90 minutes
Monthly priority
checks and recommendations
Priority
Quarterly
strategy review
Strategic observations
Highest-priority email
£179 /mo
Routine checks take place once per month. Performance and SEO observations are periodic and do not include continuous monitoring, ongoing SEO management or guaranteed ranking improvements.
Essential Care includes a brief annual summary of completed updates, routine checks and any issues observed. It is not a website traffic or analytics report.
Care is optional and runs month to month. Larger requests outside your plan are quoted
separately.
Routine checks take place once per month. Performance and SEO observations are periodic and do not include continuous monitoring, ongoing SEO management or guaranteed ranking improvements.
Essential Care includes a brief annual summary of completed updates, routine checks and any issues observed. It is not a website traffic or analytics report.
Care is optional and runs month to month. Larger requests outside your plan are quoted
separately.
What's covered
What your monthly
allowance covers
Your monthly allowance is used for smaller updates and improvements that can be completed within your existing website and design system. Allowances reset each billing month and unused time does not roll over.
What's covered
What your monthly
allowance covers
Choose the level of ongoing support that best fits your business, from essential maintenance to proactive growth and priority support.
Work that requires a separate quote
New pages or major new sections
Complete page redesigns
Emergency work outside normal working hours
Custom functionality or complex workflows
Online shop setup
Major third-party integrations
Copywriting, photography or content creation
Work exceeding the monthly allowance
Work that requires a separate quote
New pages or major new sections
Complete page redesigns
Emergency work outside normal working hours
Custom functionality or complex workflows
Online shop setup
Major third-party integrations
Copywriting, photography or content creation
Work exceeding the monthly allowance
What's included in your monthly allowance?
Updating text and images
Replacing existing content
Adding supplied testimonials or team details
Small layout refinements
Updating buttons, banners or notices
Minor form adjustments
Publishing supplied blog content
Small usability improvements
Website Care does not include continuous uptime monitoring, continuous security monitoring or emergency response. Larger, urgent or specialist work is assessed and quoted separately.
Website Care does not include continuous uptime monitoring, continuous security monitoring or emergency response. Larger, urgent or specialist work is assessed and quoted separately.
Website care plan
Common questions.
Website care plan
Common questions.
Does the response time mean my request will be completed immediately?
No. The stated response time is when you can expect an initial reply and assessment during normal working hours. Completion time depends on the size of the request, the technical requirements and your available monthly allowance.
Is Website Care compulsory?
No. Website Care is optional and separate from your original website project. It is there for clients who would prefer continued professional support after launch.
Can I cancel my plan?
Yes. Plans are billed monthly and can be cancelled in line with the notice period stated in your Website Care agreement.
Do you support websites you did not originally build?
Possibly. The website needs to be reviewed first to confirm its platform, condition and suitability. Any existing problems or required setup work may need to be resolved before a plan begins.
What happens if I need more than my included time?
You will be told what can be completed within your allowance and given a separate quote for any additional time. No extra work begins without your approval.
Are domain, platform and app subscriptions included?
No. Domain registration, platform subscriptions, premium apps and third party services are paid separately by the client, unless your agreement states otherwise.
Does Website Care include cybersecurity?
Website Care includes practical website checks and configuration oversight, but it is not a specialist cybersecurity or incident response service. The website platform manages its own hosting and infrastructure security.
Does the response time mean my request will be completed immediately?
No. The stated response time is when you can expect an initial reply and assessment during normal working hours. Completion time depends on the size of the request, the technical requirements and your available monthly allowance.
Is Website Care compulsory?
No. Website Care is optional and separate from your original website project. It is there for clients who would prefer continued professional support after launch.
Can I cancel my plan?
Yes. Plans are billed monthly and can be cancelled in line with the notice period stated in your Website Care agreement.
Do you support websites you did not originally build?
Possibly. The website needs to be reviewed first to confirm its platform, condition and suitability. Any existing problems or required setup work may need to be resolved before a plan begins.
What happens if I need more than my included time?
You will be told what can be completed within your allowance and given a separate quote for any additional time. No extra work begins without your approval.
Are domain, platform and app subscriptions included?
No. Domain registration, platform subscriptions, premium apps and third party services are paid separately by the client, unless your agreement states otherwise.
Does Website Care include cybersecurity?
Website Care includes practical website checks and configuration oversight, but it is not a specialist cybersecurity or incident response service. The website platform manages its own hosting and infrastructure security.