Your website should
continue working after launch.
WEBSITE CARE
Choose the right level
of ongoing support.
Every plan provides practical website oversight and direct support from the designer managing your site. The difference is the time available for updates, the level of proactive improvement and the response priority.
Premium Care
£179 /mo
Priority design and optimisation support for important websites that need regular attention and considered improvement.
At a glance
Priority improvements
Conversion reviews
Design refinements
Website strategy review
Priority response
Initial response: Within four working hours
Monthly allowance:
Up to 90 minutes of content, design or agreed website improvements
Included in this package
✔
Everything in Growth Care
✔
Priority design and content refinements
✔
Minor enhancements within the existing website
✔
Conversion and user-experience observations
✔
Quarterly written website strategy review
✔
Highest email support priority
Growth Care
MOST CHOSEN
£99 /mo
For active websites that need regular improvements, closer oversight and faster support.
At a glance
SEO observations
Monthly improvements
Performance review
Conversion observations
Priority email support
Initial response: Within one working day
Monthly allowance:
Up to 60 minutes of content or design updates
Included in this package
✔
Everything in Essential Care
✔
Regular content and design improvements
✔
Page-speed and website-health observations
✔
SEO observations and practical recommendations
✔
Quarterly website performance review
✔
Priority email support
Essential Care
£49 /mo
Reliable oversight for smaller websites that need occasional updates and routine checks.
At a glance
Website health checks
Content updates
Restore-history checks
Form and link testing
Initial response: Within two working days
Monthly allowance:
Up to 30 minutes of content or design updates
Included in this package
✔
Platform, app and integration checks
✔
Restore-point or version-history checks
✔
Basic website health review
✔
Form and broken-link checks
✔
Annual website care summary
✔
Email support directly from your designer
Response times refer to our initial reply and assessment, not the completion of a request. The time required to complete each request depends on its scope and the available monthly allowance.
WHY WEBSITE CARE
Every active website
benefits from ongoing care.
A website should not be left untouched after launch. Regular checks, performance observations and considered improvements help it remain current, reliable and useful as your business develops.
01
Platform and integration checks
Review the website, connected apps and integrations to identify configuration issues and maintain stability.
04
Priority support
Get help when you need it, with faster response times based on your care plan.
02
Performance observations
Loading speed and general website performance are reviewed periodically so practical issues can be identified.
05
Peace of mind
Focus on running your business while ongoing maintenance and website health are taken care of.
03
Regular improvements
Small improvements over time help your website stay current, effective and aligned with your business.
choosing
Compare your
care plans.
Choose the level of ongoing website support that best fits your business, from essential maintenance to proactive growth and priority support.
Feature
Best for
Initial response
Monthly update allowance
Website checks
Content and design updates
Performance review
SEO observations
Support
Monthly price
Essential Care
Stable websites needing
occasional assistance
Within two working days
30 minutes
Monthly essential
health checks
Occasional
Annual care summary
Basic issues reported
£49 /mo
MOST CHOSEN
Growth Care
Active websites needing
regular improvement
Within one working day
60 minutes
Monthly enhanced
checks and observations
Regular
Quarterly performance review
Observations and recommendations
Priority email
£99 /mo
Premium Care
Important websites needing
priority attention
Within four working hours
90 minutes
Monthly priority
checks and recommendations
Priority
Quarterly strategy review
Strategic observations
Highest-priority email
£179 /mo
Routine checks take place once per month. Performance and SEO observations are periodic and do not include continuous monitoring, ongoing SEO management or guaranteed ranking improvements.
Essential Care includes a brief annual summary of completed updates, routine checks and issues observed. It is not a website traffic or analytics report.
Monthly SUPPORT
What your monthly
allowance covers
Your monthly allowance is used for smaller updates and improvements that can be completed within the existing website and design system. Allowances reset each billing month and unused time does not roll over.
Work that requires a separate quote
New pages or major new sections
Complete page redesigns
Emergency work outside normal working hours
Custom functionality or complex workflows
E-commerce setup
Major third-party integrations
Copywriting, photography or content creation
Work exceeding the monthly allowance
What's included in your monthly allowance?
Updating text and images
Replacing existing content
Adding supplied testimonials or team details
Small layout refinements
Updating buttons, banners or notices
Minor form adjustments
Publishing supplied blog content
Small usability improvements
Website Care does not include continuous uptime monitoring, continuous security monitoring or emergency response. Larger, urgent or specialist work is assessed and quoted separately.
Website Care FAQs
Common questions.
Essential suits stable websites that need occasional help. Growth is designed for websites receiving regular updates and improvements. Premium provides the fastest response and the highest level of proactive design and optimisation support.
The allowance can be used for smaller content, design and configuration updates within your existing website. Examples include text changes, image replacements, supplied blog posts, small layout refinements and minor form updates.
New pages, major redesigns, custom functionality, e-commerce development, extensive integrations and work exceeding the monthly allowance are quoted separately. You will be informed before any additional work begins.
No. The stated response time is the time in which you can expect an initial reply and assessment during normal working hours. Completion time depends on the size of the request, technical requirements and available monthly allowance.
No. Website Care is optional and separate from your original website project. It is available for clients who would prefer continued professional support after launch.
Yes. Website Care is billed monthly and can be cancelled before your next billing date. Your plan will remain active until the end of the current paid period.
Potentially. The website must first be reviewed to confirm its platform, condition and suitability. Any existing problems or required setup work may need to be resolved before a Care plan begins.
We’ll explain what can be completed within the allowance and provide a separate quote for additional time where required. No additional work will begin without your approval.
No. Domain registration, platform subscriptions, premium apps and third-party services are paid separately by the client unless your agreement explicitly states otherwise.
Website Care includes practical website checks and configuration oversight, but it is not a specialist cybersecurity or incident-response service. The website platform manages its underlying hosting and infrastructure security.